Student Complaint Process
There are numerous resources available to South Dakota School of Mines and Technology Students to assist them with handling a complaint or problem. Student with a complaint are encouraged to resolve the problem directly with the party or parties involved. If the complaint cannot be resolved directly because of concerns about safety or an inability to reach a resolution, then other resources exist to assist students. The following is a list of types of complaints and the process for handling those complaints.
Types of Complaints:
- Grievance means an alleged misinterpretation, misapplication or violation of a specific term or provision of Board or Institutional policy affecting terms or conditions of enrollment or academic standing, or other agreements, contracts, policies, rules, regulations or statutes that directly affect terms and conditions of enrollment and academic standing at SDSM&T. While students are advised to attempt to resolve grievances directly with the parties involved, the Dean of Students office is a resource which tracks complaints through a grievance log and assists students who have a grievance.
- Human Rights Complaints are acts of prejudice, discrimination and harassment. Sexual harassment and misconduct also falls under this category. Human Rights Complaints are handled through the Human Resources Department. Complaints about sexual harassment are handled through the Title IX Coordinator.
- Student Conduct Complaints are violations of the Student Code of Conduct Handbook and are handled through use of the Advocate Reporting Form. The form is located on the SDSM&T website through the Student Conduct Link located in the Campus Life section of the site.
- Grading Procedure Complaints are handled with the professor. If complaints about grading are not handled once the faculty has been contacted, then these issues are then handled through the head of the academic department.