1.)     You have 2Gb of space in your mailbox.  Although 2Gb is a lot of space, it’s usually never enough – especially if you don’t clean your mailbox.  Unfortunately we don’t have the pocketbook of Google/Yahoo etc… so adding more space is a huge investment for the campus.  All we can ask is you go through and clean especially your deleted items and sent items on a regular basis.  Attachments are almost always the culprit for using up your allotted amount.


2.)    Spam:  Universities are notorious for receiving even more than their fair share of spam.  Although we do have anti-spam software running, it is not an exact science, so many spam messages still get through.  Here are a few key points:
        a.     If you don’t know who the message is from, be leery.
        b.     Don’t click on ANY links in a message unless you know they are legit.  Many spammers “fake” the subject to make it look like something important, then have a link in their message pointing you to an overseas server to infect your machine.
        c.     NEVER reply with any account info (financial, personal, login credentials, etc.)  Banks, SDSMT ITS, etc. would NEVER ask for this information via email – it’s far too easy to intercept.
        d.     Don’t open any attachments unless you are sure of the sender and the attachment. 
        e.     Don’t forward spam to friends/coworkers/family.  If a message sounds “too good to be true”, it usually is.  Check http://www.snopes.com and verify the story.
        f.        If you are unsure of a message you received, contact one of us at ITS and we will look into the message.


3.)    All Staff/SDSMT email group – This is an ADMINISTRATIVE group – and should ONLY be used by Administrative staff for important messages that need to reach all staff.  Examples include class cancellation, important news from the President, important HR items, network outage, etc.  All other messages for the campus should go to SDSMT-Campus Community


4.)    SDSMT-Campus Community email group is the group which should be used for non-emergency messages for the campus.  Examples – Campus event schedules, Thesis defense notices, Lost and Found, Lights left on, etc.  Most messages for the campus should go to this group.  Faculty/Staff are allowed to opt-out of the Campus Community list.  Contact ITS for further information.


5.)     Email is a great form of communication but should not be the only form.  An “old-fashioned” phone or a face-to-face meeting is usually a much better way of communication for important items.  It is always very difficult to read between the lines of an email message and many of them are not interpreted as the writer had intended.


6.)    To connect to email off campus via a browser – you can use this address:  http://owa.sdsmt.edu


If you have any questions, please feel free to contact any of us at ITS.

Need More Help?

The ITS Help Desk is located in the basement of the library. 

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