Frequent Questions

Below are some frequently asked questions new students have about the South Dakota Mines Student Laptop Program:


How do I pickup my Laptop Computer?

You can pickup your computer by following the instructions here or coming to the Help Desk.

How do I get help with my Student Laptop?

ITS Homepage

The South Dakota Mines Help Desk is located in the basement of the Library. You can contact the Help Desk at (605) 394-1234, helpdesk@sdsmt.edu or come visit us.

What programs are on my Student Laptop?

Mines Laptops come preloaded with the latest Microsoft Office, System Center Antivirus, Maple (math software), common browsers and browser add-ons like Java.

You are the administrator of your own computer and can load any software you need on to it.

We have almost all the engineering and science software you will need for your academic career located on our shared network drive (on campus) or through SharePoint available free of charge. If you are experiencing problems installing these software packages please come visit us at the Help Desk.

What is the best program for taking notes?

Mines Laptop computers come preloaded with Microsoft OneNote which is a complete notebook system.

How do I access campus computing resources?

Each student gets access to the F drive while on campus and can access the campus SharePoint anywhere in the world.

The F drive and SharePoint contain multiple software packages for your program of study.

In addition each student gets 1TB of OneDrive private storage that is accessible through the built-in Windows app, can be installed on mobile devices or accessible through the web at OneDrive.com

If you do not see your F drive in your computer drive listing you may have lost connection after leaving campus. Double-click the "Remap Network Drives" icon on your desktop to reconnect these drives.

Printing

Each student is given $12.50 worth of print credits at the beginning of every semester

Printing costs $0.05 per black and white page and $0.15 per color page.

If you run out of print credits you can purchase more online with a credit card or with cash or check at the Cashier's Office in the Surbeck Center.

You can always check you print credit balance by double clicking the Print Credits icon on the desktop and hovering over the $ icon on the taskbar.

How to install network printers

Can I access Mines computer resources off campus?

Yes, from anywhere in the world assuming you have an internet connection.

You can access software installs through the campus SharePoint site.

You can access your 1TB of personal OneDrive storage space through the built-in Windows app or through the site OneDrive.com

Lastly, many software packages and library resources require a network connection to campus to correctly obtain a license. To do so you will need to connect to the South Dakota Mines VPN

Backing Up

Computers will break. It is inevitable. If your computer does happen to crash, get dropped, have liquid spilled on it, etc we will try to recover your data as best we can.

With that said BACKUP, BACKUP, BACKUP!!! It is best to backup your important data regularly (every month at least).

Every student receives a 1TB of private OneDrive storage available anywhere in the world. This is accessible through the built-in Windows app or through the site OneDrive.com

You can also backup to flash drives, external drives, or additional personal cloud storage solutions.

Broken Laptop

Each Mines Student Laptop comes with a four year accidental damage protection warranty.

If your laptop has something broken please bring it to the Help Desk as soon as you can. We can fix most problems on site or swap your computer for you so that you can get back to classes as quickly as possible.

Please do not intentionally break your computer. South Dakota Mines is a small community and word does spread quickly. If you break your computer on purpose you will have to pay to repair or replace it.

Leaving campus

South Dakota Mines students keep their laptops during breaks and vacations as long as they remain enrolled in classes.

If you are leaving, transferring, or withdrawing from classes you will need to return your Laptop computer to the Help Desk.

Be sure to bring your computer, power adapter, and any accessories (DVD drive, modular battery, etc) all in good working order. Unfortunately your student account will be charged for all missing items.

If your computer is four years old and you are graduating or withdrawing you may be able to keep your computer.

Please stop down to the Help Desk or send an email to helpdesk@sdsmt.edu for more information.

Stolen Laptop

Each Student Laptop is worth $1800

You are responsible for your own machine

We advise getting renters insurance and making sure that your laptop computer is covered

If your laptop is stolen, get a police report and bring it down to Brad O'Brien at the Help Desk

Student Laptop Specifications

Students at Mines have several models of Fujitsu and Lenovo computers. The specifications for the most common models can be found here: Specifications

When am I eligible for a new computer?

Our Student Laptop computers are on a four year life cycle.

If you are a student at Mines longer than four years you will receive an email (usually after the first few weeks of a new semester) notifying you that you are eligible for an upgrade to the latest Student Laptop version.

Be sure to back up your documents, music, pictures etc before you come down as this will save time.

Code of Conduct

You are responsible for your machine and will be using it in a public setting (desktop pics, sounds, etc)

During class - No checking email, no messaging friends, Facebooking, Tweeting, etc. It is still a classroom.

Keep your mail.mines.sdsmt.edu email functioning – watch your free space, keep your account active.

Instructors have the right to have you shut the screens, write in tablet mode, etc.

If you break the law, you will be prosecuted.

Do NOT give out your user information to friends/family. If something happens on YOUR machine, YOU are responsible.

Having WIFI Issues?

Visit South Dakota Mines WIFI Feedback to report them.

Your response will greatly aid us in finding the deficiencies of our wireless infrastructure on campus.

Need More Help?

The ITS Help Desk is located in the basement of the library.

Contact Us

(605) 394-1234
HelpDesk@sdsmt.edu

After Hours Emergencies

(mission-critical problems /outages)
(605) 939-0455